Quality Management

Global Quality Management Plan

This plan is obligatory for all companies that are part of AdManus. We strive to have adherence to the plan checked and confirmed by an independent third party.

1. Quality Aims

Achieving top quality in our work is an essential part of the AdManus principles. These concern the quality of the work results as well as the methods for achieving aims.

Our quality management has the aim of systematically ensuring and continually improving the achievement of the greatest possible quality. In the short, medium and long term, this aids the success of the projects that we carry out with our customers.

2. Annual Surveys

These surveys contain the values of AdManus and are carried out anonymously. The questionnaires used by AdManus are standardised to allow comparability of results. They are addressed to our customers.

The results are published in the following way:

• average per question about all customers per member company on the AdManus homepage
• average per question for the individual customer

The annual surveys are being carried out since 2004.

We guarantee our customers and partners:
As soon as the satisfaction values shown in the questionnaires fall short of a certain level, a process of change is set in motion. If the level is fallen short of several times, this leads to exclusion from the network.

In addition, the satisfaction of the employees in the individual AdManus companies is inquired about and improved through annual employee meetings.

3. Transparent Description Of The Organisation

Every member of the network incl. the umbrella organisation informs customers and partners about its own internal organisation.
This makes us transparent and makes it easier to communicate with us.

4. Annual Quality Audit

In order to exchange “best practices” within the network, we practice continual communication via quality processes. For this, the participating companies carry out a joint annual quality audit. Among other things, it involves the results of the customer survey (see section 2) and the project quality plans (see section 5).

The quality audits are being carried out since 2004. The session was moderated by Ellen Schepp-Winter (She is EFQM-accredited).

5. Standard For Consultancy Work In Projects

We have a binding project-quality plan consisting of the following:

• necessary quality management measures for this project
• standardised project conclusion

This plan was decided upon at the quality audit in June 2004.

6. Further Elements Of The Quality Management

• continual further training of all consultants
• regular exchange of know-how and innovations among consultants
• communication of the quality aims and measures in the participating companies